Parcel – Your shipment will arrive via local shipping service. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at 9059276667 or email us at contact@gharnish.com
Truck Delivery – When the size and or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers.
Truck Delivery Options
Truck Deliveries – For your convenience, we offer 4 service levels for delivery. Delivery expectations for each item will be discussed with you.
Not all delivery options are available for each item. Available options and charges will be discuss with you.
- Threshold:
Threshold service provides the next level of convenience: your purchase is delivered directly inside your front door or garage, or if you reside in an apartment building, it will be left in your apartment lobby. Moving your item within your home is your responsibility.
- Room of Choice:
Let us do the heavy lifting for you! With Room of Choice, your purchase is unloaded and delivered to any room or outdoor space. Room of Choice is especially handy for over sized, bulky or heavy items, or for delivery to multi-story homes or apartment buildings. Your purchase will be delivered to a single in-home location; subsequent moving or positioning is your responsibility. Carton and packing material removal is not included with Room of Choice service.
- White Glove Delivery:
Don’t want to deal with unboxing and disposing of the packing material? With White Glove, your purchase is unloaded, delivered to the room, area or outdoor space of your choice and unboxed with limited set-up*. Carton and packing material removal is included.
- White Glove with Assembly – Available on select items:
White Glove with Assembly is the ultimate experience in convenience. Your purchase is unloaded, delivered to the room, area or outdoor space of your choice and fully assembled. Carton and packing material removal is included. For mattress delivery, white glove includes removal of your old mattress.
Truck Delivery Requirements
Please review the conditions below to ensure a successful delivery.
Accepting Your Truck Delivery
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (Cancellation & Restocking fees).
While the delivery person is present AND prior to signing for delivery:
- Open and Inspect the item(s).
- For any damage (even minimal), write “Package Damaged: on the delivery form.
- Email immediately to report any defects or damages.
Within 48 hours if you notice missing or damaged parts, email: contact@gharnish.com and we will send you replacement parts free of charge. Alternative, we may have the damage repaired.
For all deliveries:
- Street access must be at least 10 feet wide
- There can be no vehicle weight restrictions on the roads leading to your home
- Overhead street clearance must be at least 14 feet high
If you opt for Room of Choice or White Glove deliveries, also need to ensure that:
- All stairways, doorways, hallways & turns are least 36 in. wide
- There are no more than two flights of stairs, up to 15 steps each
- All existing furniture must be removed from the area by the recipient prior to delivery
Additional charges and fees may apply for circumstances outside of the parameters listed above, including but not limited to narrow or gravel driveways; narrow, tight or irregular spaces and corners; gated communities.
Additional Information
Gharnish reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Gharnish is not responsible for loss or damage to items occurring after delivery by the carrier to you.
